These Terms and Conditions set out the basis on which Rubbish Removal Barnes provides rubbish removal and waste collection services to residential and commercial customers. By making a booking, confirming a quotation, or allowing our team to carry out any work, you agree to be bound by these Terms and Conditions.
If you do not agree to any part of these Terms and Conditions, you should not proceed with a booking or use our services.
In these Terms and Conditions, the following definitions apply:
1.1 "Company", "we", "us" and "our" refer to Rubbish Removal Barnes, the provider of waste removal and related services.
1.2 "Customer", "you" and "your" refer to the person, business, or organisation requesting and paying for the services.
1.3 "Services" means any rubbish removal, waste collection, clearance, loading, transportation, and disposal services provided by us.
1.4 "Waste" means the items, materials, and refuse that you ask us to remove, whether household, commercial, garden, construction, or other non-hazardous waste types as accepted by us.
1.5 "Site" or "Premises" means the property, building, or area from which we are requested to remove waste or where our services are carried out.
1.6 "Booking" means a confirmed request for services, whether confirmed by phone, email, online form, or in writing.
2.1 We provide collections and clearances for general household rubbish, commercial waste, garden waste, and certain types of builders and refurbishment waste, subject to applicable regulations and our acceptance of the items.
2.2 We reserve the right to refuse removal of any items which, in our reasonable opinion, are hazardous, illegal, unsafe to handle, or unsuitable for transport or disposal through our usual channels.
2.3 Services are provided within our operational area, which includes Barnes and surrounding locations, as updated by us from time to time. Availability may vary depending on demand, scheduling, and access conditions.
2.4 Any description of our services, including estimated load sizes, weights, and disposal methods, is given in good faith but is subject to confirmation at the time of collection.
3.1 You may request a quotation or make a booking by telephone or through our online or written channels. All bookings are subject to availability and confirmation by us.
3.2 When making a booking, you must provide accurate information about:
(a) the type and approximate volume or weight of waste to be collected;
(b) the location and access conditions at the premises;
(c) any special requirements, restrictions, or time constraints.
3.3 Quotations may be based on information you provide in advance, including descriptions, photos, or load estimates. Final pricing may be adjusted on arrival if the actual waste differs significantly from the description or if access and loading are more complex than advised.
3.4 A booking is considered confirmed when we have agreed a date and approximate time window for the service and you have accepted our pricing framework or quotation.
3.5 We may, at our discretion, require a deposit or card pre-authorisation to secure the booking. If this is required, you will be informed at the time of booking.
4.1 You are responsible for ensuring that our team has safe and reasonable access to the premises and the waste to be collected at the agreed time.
4.2 You must ensure:
(a) suitable parking or loading space for our vehicle in accordance with local parking rules;
(b) that all waste to be removed is clearly identified or separated from items that are not to be removed;
(c) that the area is safe, free from excessive hazards, and structurally sound for our team to work in.
4.3 If access is obstructed, unsafe, or significantly different from what was described at the time of booking, we may:
(a) revise the quotation;
(b) charge for waiting time or additional labour;
(c) refuse to carry out the service and treat the visit as a cancellation by you.
4.4 You must be present at the premises during collection unless otherwise agreed in advance. If you cannot be present, you must ensure clear instructions are provided and suitable arrangements are made for access and identification of waste.
5.1 Our charges are generally based on a combination of load size, weight, labour, access difficulty, and disposal costs. We will explain the pricing structure at or before the time of booking.
5.2 All prices quoted are exclusive of any parking fees, congestion charges, or penalties incurred while carrying out the services due to circumstances beyond our control. Such costs may be added to your final bill.
5.3 Unless otherwise agreed in writing, payment is due immediately upon completion of the service. We accept common payment methods such as cash, card, or bank transfer, as notified to you at the time of booking.
5.4 For commercial customers, we may at our discretion agree to invoice with specified payment terms. You agree to pay all invoices in full and on time. We reserve the right to charge interest and reasonable recovery costs on late payments.
5.5 All amounts are payable in Pounds Sterling unless expressly agreed otherwise.
5.6 We reserve the right to review and change our prices periodically. Any change will not affect bookings already confirmed, unless the basis of your quotation was incorrect or incomplete.
6.1 You may cancel or amend a booking by contacting us directly. Any cancellation or change must be confirmed by us to be valid.
6.2 If you cancel more than 24 hours before the agreed arrival time, no cancellation charge will normally apply, unless a special order or non-refundable cost has been incurred by us in preparation for the service.
6.3 If you cancel less than 24 hours before the agreed arrival time, or if we arrive and are unable to carry out the service due to your acts or omissions, we reserve the right to charge a cancellation fee or a call-out fee to cover our reasonable costs.
6.4 If you wish to amend the booking, such as changing the date, time, or scope of work, we will try to accommodate the change, but we cannot guarantee availability. Additional charges may apply if the amendment increases the scale or complexity of the service.
6.5 We reserve the right to cancel or reschedule a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, staff sickness, or regulatory restrictions. In such cases, we will notify you as soon as reasonably practicable and agree a new appointment. We shall not be liable for any loss or damage arising from such cancellation or rescheduling, other than refunding any deposit you have paid for the affected booking.
7.1 We operate in accordance with applicable waste management law and environmental regulations in the United Kingdom. All waste collected by us is transported and disposed of at authorised facilities.
7.2 It is your responsibility to inform us in advance if any of the waste to be removed is hazardous or requires special handling. Hazardous waste may include, for example, chemicals, solvents, asbestos, clinical waste, pressurised containers, certain electrical items, and other regulated materials.
7.3 We may refuse to collect hazardous or prohibited waste, or we may require separate arrangements and additional charges for safe handling and disposal, subject to regulatory requirements.
7.4 You warrant that the waste you ask us to remove belongs to you or that you have full authority from the owner to request its removal. You agree to indemnify us against any claim by a third party arising from our collection of waste at your request.
7.5 Once waste has been removed by us, you relinquish all ownership and rights to it. We may reuse, recycle, or dispose of the waste in any lawful manner, in line with our environmental commitments and legal obligations.
8.1 We will use reasonable endeavours to attend the premises within the time window agreed at booking. However, time is not of the essence, and we cannot guarantee exact arrival times due to traffic, previous jobs, and other operational factors.
8.2 If we expect a significant delay, we will make reasonable efforts to notify you and agree an updated time window or alternative date.
8.3 You are responsible for ensuring availability at the premises during the agreed time window. If no one is available and we cannot gain access, this may be treated as a late cancellation, and a call-out charge may apply.
9.1 We will carry out our services with reasonable care and skill. However, you acknowledge that rubbish removal and waste clearance can involve manual handling and movement of bulky items in confined or challenging spaces, and some risk of minor damage may exist.
9.2 We shall not be liable for any pre-existing damage to your property, items, or fixtures, nor for damage caused by inherent defects, structural weaknesses, or poor installation or condition of your premises or belongings.
9.3 You must notify us of any damage allegedly caused by our team as soon as reasonably practicable and, in any event, within 48 hours of the service. We may request evidence and an opportunity to inspect the damage.
9.4 To the maximum extent permitted by law, our total liability to you for any loss or damage arising out of or in connection with the services, whether in contract, tort, or otherwise, shall be limited to the amount paid or payable for the specific service from which the claim arises.
9.5 We shall not be liable for any indirect, consequential, or special losses, including but not limited to loss of profits, loss of business, or loss of opportunity.
9.6 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded by law.
10.1 You agree to act in a respectful and reasonable manner towards our staff at all times. Abusive, threatening, or unsafe behaviour may result in immediate termination of the service without refund.
10.2 Our team has the right to stop work if they consider that continuing would pose a danger to health and safety, including unsafe structures, aggressive animals, or hazardous substances.
10.3 You agree to comply with any reasonable health and safety instructions given by our team whilst they are on your premises.
11.1 We may collect and process personal information such as your name, address, contact details, and service details for the purpose of managing bookings, delivering services, handling payments, and fulfilling our legal obligations.
11.2 We will treat your personal data in accordance with applicable data protection laws in the United Kingdom. We will not sell your data to third parties. We may share data with service providers and authorities where necessary to deliver our services or comply with legal requirements.
11.3 You may contact us to request access to, or correction of, your personal data held by us, subject to legal exceptions.
12.1 If you are dissatisfied with any aspect of our services, you should notify us as soon as possible, providing full details of your concern.
12.2 We will investigate complaints in a fair and timely manner and will endeavour to resolve issues directly with you.
12.3 If a dispute cannot be resolved amicably, either party may pursue legal remedies in the appropriate courts, in accordance with the governing law clause below.
13.1 We reserve the right to update or amend these Terms and Conditions from time to time to reflect changes in our operations, services, legal requirements, or industry practices.
13.2 Any changes will take effect when published or otherwise communicated to you and will apply to future bookings. The version in force at the time of your booking will apply to that particular service, unless a change is required by law.
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our services.
15.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.
15.3 You may not assign or transfer any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights and obligations, provided this does not reduce the level of service or protection afforded to you.
15.4 These Terms and Conditions, together with any confirmed quotation or booking details, constitute the entire agreement between you and us relating to the provision of our rubbish removal and waste collection services.
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Tipper Van - Waste Collection and Rubbish Removal Prices in Barnes, SW13
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 20 min | 3.5 | 200-250 kg | 20 bin bags | £160 |
| 1/2 Load | 40 min | 7 | 500-600kg | 40 bin bags | £250 |
| 3/4 Load | 50 min | 10 | 700-800 kg | 60 bin bags | £330 |
| Full Load | 60 min | 14 | 900 - 1100kg | 80 bin bags | £490 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
Luton Van - Waste Collection and Rubbish Removal Prices in Barnes, SW13
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 40 min | 7 | 400-500 kg | 40 bin bags | £250 |
| 1/2 Load | 60 min | 12 | 900-1000kg | 80 bin bags | £370 |
| 3/4 Load | 90 min | 18 | 1400-1500 kg | 100 bin bags | £550 |
| Full Load | 120 min | 24 | 1800 - 2000kg | 120 bin bags | £670 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
